Questions
What counts as a guest?
Anyone you invite into your album — whether they captured it live in the app or uploaded from their camera roll via the link. Guests never need an account, and they're free. The guest limit is per album, so it resets with each new album you create.
Why can't I upgrade inside the iPhone app?
The app is free and focused on capturing the moment. Plans and billing are handled on the web so we can keep prices honest — no App Store fee built into what you pay. When you're ready to upgrade, the app points you to the web in a tap.
What happens when an album hits its storage limit?
The album stops accepting new uploads and goes read-only — nothing you've already collected is touched or deleted. You can free up space, upgrade to a bigger plan, or download what's there. We never hold your footage hostage.
Do guest uploads count toward my plan?
Yes. Everything that lands in your album — app captures and link uploads alike — counts toward that album's storage. Guests upload for free; the storage is part of your plan, since it's your album.
Is footage full quality on the free plan?
Yes. Every plan keeps your originals untouched — full resolution, no recompression — and you can download them on any plan, free included. Paid plans add bulk download (grab a whole album in one go) and room for bigger albums.
How long do my albums stay live?
On a paid plan, your albums stay live for as long as you're subscribed. If you cancel, you keep access through the end of your billing period, then your albums are deleted. Free albums archive 14 days after the last upload.
Can I cancel anytime?
Yes. Manage or cancel your plan on the web whenever you want. If you cancel, you keep access through the end of your billing period.